In this article
There are three types of hours that can be created:
Primary Hours
Alternate Hours: Overwrite primary hours, but do not appear as verified holiday hours.
Exception Hours: Overwrite primary hours and appear on Google as green, verified Holiday Hours.
1: Hour Types and Descriptions
Hours Type | Description | Example | |
---|---|---|---|
Primary Hours | The entity’s primary operating hours. | Appear as primary hours on Google. | Everyday hours. |
Alternate Hours | The entity’s hours for specific days, weeks, or seasons, which will overwrite Primary Hours. | Appear as primary hours on Google (replaces normal primary hours). | Summer, Thanksgiving week. |
Exception Hours | The entity’s hours for specific Holidays, which will overwrite Primary Hours and Alternate Hours. | Appear as confirmed. Special Hours on Google and overwrite primary hours. | Christmas, New Year’s Eve. |
2: Adding and Editing Primary Hours
To add or edit primary hours, follow these steps:
Navigate to the entity and click to expand its details.
Click on the “Hours” subtab.
Toggle between the different hour sets by selecting the Primary Hours drop-down.
Click the pencil icon underneath the days of the week to add or edit hours.
Specify the times the entity is open that day.
Toggle the green open bar to mark the entity as open or closed.
Select the Open 24 Hours checkbox if the entity is open 24 hours.
Click the arrows or type in the boxes to specify the times.
Click the trashcan to discard hours.
Click the blue Add hours button if the entity will close at lunchtime and re-open later that day.
Click the Cancel button to discard your changes
Click the Save button.
Note: If your entities have multiple departments that open at various times, you can discuss the option to add primary hours sets with your Account Director.
3: Adding Alternative or Exception Hours
If your entities operate on different schedules throughout the year, you can keep your primary hours the same and simply add Alternates. Alternates overwrite your primary hours until you specify an end date. Once the Alternates expire, the system automatically resumes using primary hours. This ensures that you don’t have to make multiple updates to primary hours throughout the year.
Exceptions are used to mark your entity as closed for specific holidays.
Under the Hours tab, click the blue +New button or click the day of the week in the calendar view.
A new modal opens. Select the Alternate or Exceptions (Holiday) hours sets via the drop-down.
Specify the date by using the calendar, or by typing it in:
Open Bar: Toggle the green open bar to mark the entity as open or closed for that day.
Open 24 hours: Select the Open 24 hours checkbox if the entity is open 24 hours that day.
Apply to all Locations: Select this checkbox to apply the Alternate/Exception hour change to all entities that you have access to. For example, if all stores for your brand are closed on Christmas (12/25), use the “Apply to all Locations” feature to quickly set a close Exception for all locations.
Note: "Apply to all Locations" will override any current Exception hours in place. Be certain of your change before using this feature.
Select an optional end date: Select this checkbox to apply your change for multiple days. The “end date” will be the last day that your Alternate/Exception hours will be in effect.
Begin typing in the opening time box, in which time options will appear.
Select the opening time.
Note: To add Alternates or Exceptions for more than a handful of entities, please reach out to your Account Director.
4: Updating or Deleting Alternative or Exception Hours
Navigate to the day in the calendar on the left.
Find the blue (alternate) or green (exception) rectangle on the enlarged calendar view.
Click the colored shaded rectangle.
Select Edit to edit the hours or Delete to remove the hours.